Shipping Policy

All orders are processed within 1 to 5 business days (excluding weekends and holidays) after receiving payment confirmation. This processing time is necessary to verify payment details and prepare the order for shipment.

We offer several shipping options to meet your needs. The available shipping methods and estimated delivery times will be displayed at checkout.

Please note that shipping times are estimates and not guaranteed. Factors such as customs clearance, weather conditions, and other unforeseen circumstances may impact delivery times. Delivery times at checkout do not include lead times for fabricated or made-to-order products. Please check with us for lead times if its is not stated in the product description.  

Shipping costs are calculated based on the weight of the items in your order and the selected shipping method. The total shipping cost will be displayed at checkout before you complete your purchase.

Once your order has been shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.

It is the responsibility of the customer to provide accurate and complete shipping information. Please double-check your shipping address before completing your purchase. In the event of an incomplete or incorrect address, additional charges may apply for address correction. In the event that the product has shipped and the customer received the tracking number, it is up to the customer to contract the shipping agency for address correction.

Sibi Built Distributions is not responsible for lost or stolen packages once they have been picked up by the shipping carrier and the tracking number has been sent.

Once a package is marked as delivered by the carrier, our store’s responsibility for the shipment is considered complete.  We are not liable for packages that are marked delivered but not received by the customer, including losses due to porch piracy, carrier errors, or incorrect customer-provided addresses. Please ensure that the delivery address is secure.

Once an order has been placed, it cannot be cancelled or modified. Please review your order carefully before confirming your purchase.

If your order is returned to us due to an incorrect address provided by the customer or if the package is unclaimed, additional shipping charges may apply for reshipment.

If you have any questions or concerns about our shipping policy, please contact our customer service team at sales@sibibuiltoffroad.com